PRIVACY POLICY
Conciergerie Altitude Connections Inc.
Last Updated: April 7, 2025 

Conciergerie Altitude Connections Inc. ("Altitude Connections," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services. It also describes your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Canadian privacy laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.


1. INFORMATION WE COLLECT

We collect and process various types of information, including:

1.1 Personal Information You Provide
- Name, email address, phone number, and mailing address
- Payment information for bookings and transactions
- User account details and login credentials
- Communications with us, including customer support requests

1.2 Automatically Collected Information
- Device and usage data (IP address, browser type, operating system)
- Location data (if you provide consent)
- Log and analytics data related to App performance
- Cookies and tracking technologies

1.3 Third-Party Data
- Information from social media accounts (if you choose to link them)
- Data from third-party services for authentication and payment processing


2. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

- To provide, operate, and improve our App and services
- To process transactions and manage bookings
- To personalize your experience and send relevant offers
- To communicate with you regarding your account, inquiries, or promotional materials (with your consent)
- To comply with legal obligations and prevent fraud


3. HOW WE SHARE YOUR INFORMATION

We may share your data with:

- Service providers (e.g., payment processors, IT support, analytics services)
- Business partners (hotels, restaurants, transportation services, etc., for concierge bookings)
- Legal authorities if required by law, regulatory requirements, or legal proceedings
- Corporate transactions in case of a merger, sale, or acquisition

We do not sell your personal data to third parties.


4. INTERNATIONAL DATA TRANSFERS

As we operate globally, your data may be processed outside of Canada, including in the European Economic Area (EEA) and the United States. We take appropriate safeguards, including contractual clauses and security measures, to ensure your data remains protected under applicable laws.


5. DATA RETENTION

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.


6. YOUR RIGHTS & CHOICES

Depending on your location, you may have the following rights:

- Access & Correction – Request a copy of your personal data or correct inaccurate information.
- Deletion – Request the deletion of your data (subject to legal and contractual obligations).
- Data Portability – Obtain your data in a structured, machine-readable format.
- Objection & Restriction – Restrict or object to data processing in certain circumstances.
- Withdraw Consent – Withdraw consent where processing is based on consent (e.g., marketing communications).

To exercise your rights, contact us at andrea@altitudeconnections.com.


7. DATA SECURITY

We implement industry-standard security measures to protect your personal data, including encryption, access controls, and secure storage. However, no transmission method over the internet is 100% secure.


8. THIRD-PARTY LINKS & INTEGRATIONS

Our Website & App may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.


9. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such data collection, we will take appropriate steps to delete it.


10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted in the Website & App, and significant updates will be communicated to you. We encourage you to review this Policy regularly.


11. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Conciergerie Altitude Connections Inc. 
3445 Drummond St, Montreal, Quebec H3G 1X9
andrea@altitudeconnections.com
(514) 298-4200


This Privacy Policy complies with GDPR, PIPEDA, and applicable Canadian privacy laws, ensuring transparency and protection of your personal data.